Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing under parental supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Furniture Sales or our licensors and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our website for lawful purposes only and not to:

• Engage in fraudulent activities
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ experience
• Post false or misleading information

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations in color, texture, or dimensions may occur due to monitor settings and manufacturing processes.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel the item or offer a suitable alternative.

2.3 Designer-Inspired Items

Our products are designer-inspired interpretations and are not affiliated with or endorsed by any luxury brands they may resemble.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Pricing

All prices are in US Dollars. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted at time of purchase.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you are authorized to use your chosen payment method.

3.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

4.3 Delivery Issues

If your package appears damaged upon delivery, please refuse acceptance or note the damage with the carrier. For concealed damage, contact us within 48 hours of delivery.

5. Returns and Exchanges

5.1 Return Policy

You may return most items within 15 days of delivery, provided they are:

• In original condition (unused, with all tags and packaging)
• Accompanied by proof of purchase
• Requested within the 15-day window

5.2 Non-Returnable Items

The following cannot be returned unless defective:

• Opened or used Candles & Home Fragrance products
• Custom or made-to-order items from our Collections section

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] with your order number and reason for return
2. Wait for our Return Merchandise Authorization (RMA)
3. Ship items securely to our Sacramento address with the RMA included

5.4 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Shipping costs are non-refundable unless the return is due to our error.

5.5 Exchanges

For size, color, or style exchanges, follow the return process and clearly request an exchange. We’ll cover shipping costs for replacement items.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, current, and complete information during checkout, including shipping address and payment details.

6.2 Customs and Import Duties

International customers are solely responsible for any customs fees, taxes, or import duties charged by their country.

6.3 Product Care

Proper assembly, care, and maintenance of furniture products are the customer’s responsibility. Follow all included instructions for optimal product performance.

7. Limitations of Liability

Furniture Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers, customs, or events beyond our control
• Incorrect product use or failure to follow care instructions
• Minor variations in product color, texture, or dimensions

Our maximum liability for any claim related to your order shall not exceed the purchase price of the item in question.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or any other inquiries:

Furniture Sales
275 Highland View Drive
Sacramento, CA 95814 USA
Email: [email protected]