At Furniture Sales, we’re committed to bringing you designer-inspired furniture and home decor with exceptional service. Our shipping and returns policies are designed to provide clarity and confidence in your shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping:

  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

International Shipping

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and will be collected upon delivery.

Returns & Exchanges

We want you to love your Furniture Sales purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Return Eligibility

To qualify for a return or exchange:

  • Item must be in original condition – unused, with all tags and packaging intact
  • Original proof of purchase or order number required
  • Must be requested within 15 days of delivery

Non-Returnable Items

The following items cannot be returned unless defective:

  • Candles & Home Fragrance products once opened or used (for hygiene reasons)
  • Custom or made-to-order items from our Collections section

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact Us within 15 days of delivery by emailing [email protected] with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer refund or exchange
  2. Wait for Approval – Our team will review your request and send a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Securely – Include all original packaging, accessories, and documentation.
  4. Ship Your Return to:
    Furniture Sales Returns
    RMA #[Your RMA Number]
    275 Highland View Drive
    Sacramento, CA 95814
    USA

    We recommend using a trackable shipping method as you’re responsible for the item until we receive it.

Refund Processing

After we receive and inspect your return (typically within 3-5 business days):

  • Refunds are processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days (depending on your financial institution)
  • You’ll receive email confirmation when your refund is processed

Exchange Policy

For exchanges (different size, color, or style):

  • Follow the standard return process above
  • Clearly indicate you want an exchange in your email
  • Specify the replacement item from our website (check availability)
  • We’ll cover shipping costs for your replacement item

Damaged or Defective Items

If your item arrives damaged:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a replacement or refund at no cost to you
  • In some cases, we may ask you to return the damaged item using a prepaid shipping label

Payment Methods

We accept the following payment options:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Contact Us

For any questions about our Shipping & Returns policy, please contact our customer service team at [email protected].

Thank you for choosing Furniture Sales for your designer-inspired home furnishings. We appreciate your trust and are committed to your complete satisfaction.