Welcome to Furniture Sales’ FAQ section. We’ve compiled answers to the most common questions about our designer-inspired furniture, delivery services, and customer care. If you don’t find what you’re looking for, please contact our customer service team.

About Our Products

What types of furniture do you offer?
We specialize in designer-inspired furniture and home accessories across multiple categories including:
  • Living room furniture (sofas, chairs, coffee tables)
  • Bedroom sets (beds, nightstands, dressers)
  • Dining furniture (tables, chairs, bar stools)
  • Home decor (mirrors, art pieces, candleholders)
  • Storage solutions (bookcases, cabinets, buffets)
Our collections blend contemporary design with functional elegance to help you create your dream space.
How can I be sure about the quality of your furniture?
We take pride in offering carefully curated pieces that meet our high standards for design and craftsmanship. For customers who want to experience our quality firsthand before larger purchases, we recommend:
  • Ordering smaller decor items first
  • Requesting fabric or finish samples when available
  • Reviewing our product photos and detailed descriptions
  • Reading customer reviews on specific items
Do you offer custom furniture options?
Currently, we offer curated collections rather than custom pieces. However, our wide range of styles, finishes, and configurations provides numerous options to suit different tastes and spaces. Our “Collections” category features coordinated items that work beautifully together.

Ordering & Account Information

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
  • Faster checkout process
  • Order tracking
  • Wishlist functionality
  • Personalized recommendations
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days) to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment system to ensure your financial information remains protected.

Shipping & Delivery

What are your shipping options and costs?
We offer two convenient shipping options:
Standard Shipping ($12.95)
Premium courier service with DHL or FedEx
Delivery within 10-15 business days after shipping (which takes 1-2 business days after order placement)
Free Shipping (Orders $50+)
Service via EMS
Delivery within 15-25 business days after shipping
Note: We ship globally except to some Asian and remote regions.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through your account on our website. We provide regular updates throughout the delivery process so you’ll always know your furniture’s status.
Do you offer white glove delivery or assembly?
Currently, we focus on efficient doorstep delivery. Most of our furniture is designed for easy assembly with clear instructions included. If you need assistance, we’re happy to provide guidance through our customer service team.

Returns & Exchanges

What is your return policy?
We want you to love your furniture. If you’re not completely satisfied, you may return items in their original condition within 15 days of delivery. Please note:
  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Special order items may not be returnable
  • Damaged or defective items will be handled separately
To initiate a return, please contact our customer service team with your order details.
What if my furniture arrives damaged?
We take great care in packaging your items, but if damage occurs during transit:
  1. Please document the damage with photos
  2. Keep all original packaging
  3. Contact us within 48 hours of delivery
We’ll work quickly to resolve the issue, whether through replacement parts, a replacement item, or a return.
Do you offer exchanges?
Yes, we’re happy to facilitate exchanges for items of equal value. If you’d like a different color, style, or size, please contact us within the 15-day return window to arrange the exchange. You’ll be responsible for return shipping of the original item and any additional shipping costs for the replacement.

Additional Information

Where is your company located?
Our headquarters is located at:
275 Highland View Drive, Sacramento, US 95814
While we don’t have physical retail locations, our online store serves customers worldwide (excluding some Asian and remote regions).
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. For faster service, please include your order number in your inquiry.
Do you offer design consultation services?
While we don’t currently offer formal design consultations, our website is organized to help you visualize complete room setups. Our “Art Themes” and “Collections” categories feature coordinated pieces that work well together. Many customers find inspiration from our curated room displays and product groupings.
Pro Tip: Planning a complete room makeover? Consider ordering key anchor pieces first (like beds or sofas), then build around them with complementary furniture and decor from our collections. This phased approach helps create a cohesive look while managing your budget.

Still have questions? Our team is always happy to help you create your ideal living space. Contact us anytime or browse our collections to discover furniture that delivers both style and value.